John first came to Bell & Company as a placement student. He has come on leaps and bounds and is a valuable member of the team.
John works in the resolution team and assists our clients directly but also doesn’t mind getting his hands dirty when some manual work is required in the office including building office furniture which has become a bit of a forte.
Position: Resolution Case Manager
Time with Bell & Company: 2 years
What does your day to day role entail?:
I am typically the first point of contact for most clients once they have opted to sign up to our Resolution service. I oversee the achievement of shortfall sales on their behalf or advise them on the best option with regards to disposing of the Negative Equity asset.
I am becoming increasingly involved in the negotiation with the lenders, and/or their representatives, with regards to the shortfalls and I also assist with any day-today duties within the Resolution department to ensure that we are working as efficiently as possible.
What do you enjoy most about your position?:
I take great satisfaction knowing we are able to help individuals such as growing families who feel that they are trapped in their unsuitable property and have no way out. The majority of our clients are victims of circumstance who are in an incredibly unfortunate position to no fault of their own. I get great satisfaction from assisting these individuals in coming to an amicable conclusion to their situation and allowing them to move on with their lives.
I also enjoy the working with all of the team and we regularly group together to brainstorm to consider all alternatives to give our clients’ all of the options that are available.
What are main issues you are seeing for clients in your position?:
The areas affected most by the economic downturn in Northern Ireland were the rural areas, many of which are still only worth half of what their value was at the peak of the market. The unfortunate truth is that many of these properties may never reach their previous value. Sadly many borrowers are slight “deluded” and believe that values will come back to peak levels.
We are also aware in the Resolution team that many borrowers are going to find mortgage payments difficult to make when interest rates increase at some point in 2016.
Spare time activities:
I enjoy live music and regularly attend music nights across Belfast.
Also love to travel and this summer I was fortunate to go to Spain and Italy travelling for 2 weeks.